Terms & Conditions

Welcome to www.birdhousejewellery.com.  Before you start shopping please make sure you agree with the following terms and conditions.  These terms do not affect your statutory rights as a consumer.
Birdhouse Jewellery reserves the right to revise these Terms & Conditions at any time and it is your responsibility to check here for the valid terms & conditions each time you purchase goods from this website.

If you do not accept these terms and conditions you must leave this website immediately.

1. Definitions
Customers or visitors to this website are referred to as “you”.  The website : refers to www.birdhousejewellery.com
The content : refers to all images, text, code, meta-tags and source code contained within or comprising www.birdhousejewellery.com
“Birdhouse Jewellery”, “www.birdhousejewellery.com”, “we”, “us” or “our” means:
Birdhouse Jewellery, 83 Urswick Road, Ulverston, Cumbria, LA12 9LJ

2. Contract of Sale
2.1 The display of goods on our website constitutes an invitation to treat and by completing our on-line order form (including your payment details) you are making an offer to us to purchase the relevant goods at the prices stated at the time of ordering. Upon receipt of your details and when your payment has been processed, we will send an acknowledgement to you by e-mail, but this shall not constitute our acceptance of your order. We will confirm acceptance of your order by sending an email to you when the goods are dispatched. This confirmation email will be sent to the email address supplied by you in our form and will detail products ordered, payment method and cost. You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an email from us to notify you of the rejection. Our acceptance of your order brings into existence a legally binding contract between us. Once your order has been accepted you are not able to amend the order without our written consent.
2.2 You can only place items in your basket that are currently in stock meaning that you can shop with confidence that the items that you have chosen will be with you within a few days. However, on rare occasions, stock levels may be incorrect and if this is the case we will contact you immediately. In this instance your order is still considered as an offer and not a contract of sale between you and Birdhouse Jewellery, so prices and stock availability won’t be contractually confirmed until you receive the ‘confirmation of dispatch’ email sent once your order has been successfully shipped.
2.3 When placing an order, you warrant that all details you provide to Birdhouse Jewellery for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
2.4 Birdhouse Jewellery takes every care to portray and describe items accurately. We cannot guarantee that items supplied will be absolutely identical to items previously supplied, but we will try our utmost to ensure that items supplied match product descriptions. Notwithstanding the above, no representation or warranty is given as to the accuracy or completeness of information given. In particular customers using the website to order products should note that due to colour disparities between different computer screens there may be perceived colour variations between items shown on the website and those supplied. Customers unhappy with any item they receive are welcome to return the item within 7 days. Please see our Returns & Exchanges page for instructions. Where product descriptions state “gold/silver/pearl” etc. this maybe a reference to colour, rather than actual materials used in the product. Birdhouse Jewellery does not guarantee the total absence of nickel or other components in its products and does not accept any liability for allergic reactions known or unknown to any of its products.
2.5 Any contracts or agreements formed between yourself and Birdhouse Jewellery through this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

3. Pricing
The prices payable for the goods that you order and delivery of those goods are as stated on this website at the time you place your order. We reserve the right to withdraw from sale any items that have been priced incorrectly. We will contact you upon discovery of an error and give you the option of reconfirming your order or cancelling. All prices shown are displayed in GBP (British pounds sterling), are inclusive of VAT and are exclusive of delivery charges unless otherwise stated. All orders are subject to acceptance and availability. Birdhouse Jewellery reserves the right to change prices without prior notice.

4. Payment
Birdhouse Jewellery accept most major credit/debit cards. Our payments are processed using Sage Pay or PayPal.  If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Why do we use Sage Pay?
Sage Pay is, the fastest growing independent payment service provider (PSP) and is a division of business software company Sage, one of the UK’s most trusted business brands. Processing over 4 billion secure payments each year, for over 30,000 + UK businesses of all sizes. Sage Pay tackle online card fraud, ensuring that the payment process is safe and easy.

Making it safe to shop online
By using Sage Pay, and shopping with us you can be assured that your card details are not compromised. Sage Pay encrypt every transaction to the highest global standards. Secure systems are scanned and audited regularly by one of the world’s leading Qualified Security Assessors (QSA) so that you can be confident about using them to make a secure payment online.

Sage Pay also automatically provides all of it customers with fraud prevention tools — what that means for you is that if your card has been compromised somewhere else, our e-tailers are using technology that will help to prevent your details from being illegally used on their own site.

What type of credit or debit cards can I use with Sage Pay?

Sage Pay accepts the following cards:
•    Visa
•    MasterCard
Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.
You are welcome to pay for your order by credit or debit card.

Credit Card:
We accept Visa, MasterCard, Maestro, Delta and Solo.
The name ‘Birdhouse Jewellery’ will appear on your bank statement.

5. Placing an order
It is the responsibility of the customer to ensure delivery address details are correct and detailed enough for the delivery driver to locate the address in adequate time. You must always provide a valid contact number and email when ordering online. Please provide additional delivery instructions in the relevant section on our checkout page. In the event that your address cannot be found, undelivered orders will be chargeable.
Please make sure the email address you provide is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address.
Users are prohibited from making false orders through our website. The use of cookies are used to monitor I.P. addresses as stated in our privacy policy in order to blacklist any computers which Birdhouse Jewellery suspects of being used to commit false delivery requests. Birdhouse Jewellery reserves the right to seek compensation through legal action for any losses incurred as the result of hoax delivery requests and will prosecute to the full extent of the law. Birdhouse Jewellery accepts no liability for damages or losses incurred by the use or inability to use this or any affiliated website.

6. Discount Codes
Only one discount code can be used against a purchase at any one time.  Items already offered at a reduced or sale price are excluded from all discount offers.  Codes appearing on one of our catalogues are valid only on items within that catalogue, not on our entire range.  It is the responsibility of the customer to state a valid code when placing an order as discounts cannot be applied retrospectively.

7. Delivery
7.1 We will deliver the goods ordered by you to the address provided by you on the checkout page. Delivery will be made as soon as possible after your order is acknowledged by us.
7.2 You will become the legal owner of the goods you have ordered when payment for the goods has been debited from your account and when they have been delivered to you. The goods will be held at your own risk from delivery. We will not be liable for their loss, damage or destruction after they have been delivered to you.
7.3 This website is aimed at United Kingdom residents only. Please note that it may not be possible for us to deliver to some locations, or within specific time frames.

8. Cancelling an order
8.1 If you haven’t submitted an order, you may clear the items in your shopping basket at any time prior by clicking ‘delete’ next to the product ordered in your shopping basket.
8.2 If you have submitted your order and received your confirmation email from Birdhouse Jewellery, you will need to wait until you receive the product and then follow our Returns policy.
8.3 Once we’ve received notification from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were delivered to you. You will be liable to any charges incurred when returning the goods to Birdhouse Jewellery unless the return is a result of an error on our side.

9. Contract Cancellation
9.1 You may cancel the contract between us for the goods you order at any time up to the end of the seventh working day from the date you receive the goods (the “Cancellation Date”) unless:
The items were non-stock and were specifically ordered for you – You will be informed at the time of purchase if this is the case.
The items were altered or customised to your specification.
To cancel the contract you must comply with our Returns policy which can be read on our Returns Page. You may not be entitled to cancel the contract after the Cancellation Date.

10. Returns and exchanges
10.1 To return goods you must have a valid Return Merchandise Authorisation (“RMA”). You can obtain a RMA by completing our online Returns Form. To do so, click the “Returns Form” page on our website.
10.2 We will then provide you with your unique RMA and details of how to return the goods.
10.3 All returned items must be in 100% unused condition and complete with labels and tags and in their original packaging, within 14 days from the date of receipt.
10.4 Goods received as damaged in transit where the outer packaging damage is visible on receipt must be signed for by you as damaged on the couriers/postman paperwork.
10.5 For all returns, except where the goods are faulty, damaged in transit or incorrectly shipped, you will be required to arrange and pay for the return of the goods to us. Return postage costs will be refunded for faulty, damaged in transit and incorrectly shipped items only where a copy of the postage receipt is included with the returned product. Goods which have been damaged through misuse or because you have used inadequate packaging to protect the goods you are returning will not be considered for return.
10.6 Should you need an exchange we recommend that you place and pay for another item online, and we will provide a refund in full (excluding postage costs) when the returned item has been processed.  Alternatively, you can wait until the returned item has been processed and someone has contacted you to take payment for postage of the replacement item.  After returned item and postage costs have been processed, your replacement item will be dispatched.  Exchanges are only possible if the replacement item is available.
10.7 Items for return should be securely packaged. We cannot accept responsibility for items lost or damaged in transit to us. For this reason we would recommend that items are sent Royal Mail Special Delivery, which includes an insurance provision.
10.8 Please be aware that under no circumstances are we able to accept the return of pierced earrings due to hygiene reasons.
10.9 If the contract is cancelled in accordance with paragraph 9.1 above, we will credit your account with any sum debited by us as quickly as possible but in any event with 7 days of us receiving the returned goods or notify you of our cancellation excluding any delivery charges. We will not be obliged to offer any additional compensation for disappointment suffered.
For more information, please refer to our Returns page.

11. Faulty, Damaged and goods received in error
For more information relating to returning items which have arrived faulty, damaged or received in error, please refer to our Returns page.

12. Liability
Neither we nor our officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site.
Nothing in these Terms and Conditions shall exclude or limit our liability for death of personal injury resulting from our negligence or that of our employees.
We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) arising out of our actions or inaction and we will not be liable to pay any money to you by way of compensation other than to refund you the amount by you for the goods in question.

13. Privacy Policy
Please see our Privacy Policy Page

14. Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Our website may contain links to other websites of interest to you. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

15. Social Media
We love it when you stop by and talk to us on Facebook, Twitter and Pinterest.
Please be aware that Birdhouse Jewellery reserves the right to use any information or images posted onto our social media pages. We accept no responsibility for any representations concerning the accuracy, likely results, or reliability of the use of website links from our social media.

16. Copyright
We try very hard to make our website original and appealing, so please do not copy what we have worked so hard to achieve.  Please note that unauthorised use or reproduction of any or all of the materials published on this website may give rise to a claim for damages and may also be a criminal offence.

** PLEASE NOTE *** Any orders placed between 29th July and 11th August WON'T be posted until 12th August 2019